Stowe Mountain Lodge Blog
Last week, Conde Nast announced the 2012 Reader’s Choice Award for the best hotels and resorts in the world. Not surprisingly, Stowe Mountain Lodge once again made this prestigious list as being ranked the number two resort in the North East. This got me thinking about what is it that really makes a hotel the “best of the best.”
Granted, Stowe Mountain Lodge is relatively new and was designed and built with the utmost care and great thought to the environment and comfort for its guests. But, it’s not always just about the down comforter on the bed, or the delicious food and the luxurious spa. Service delivery can make or break a person’s stay in a hotel.
As a relatively new team member with Stowe Mountain Lodge I had the pleasure of experiencing the property while interviewing for my position back in June. As this was my first visit to the Lodge, I came in with a blind eye and my only impression was from the web site and word of mouth from friends and peers.
On the morning of my interview, I met the General Manager for breakfast. Richard greeted me with a warm and genuine smile. He was sincerely interested in not only my professional background but wanted to hear more about me as a person. He made me feel welcomed, relaxed and wanted to ensure that my stay at the Lodge was perfect. As I visit the property more and more (I work remotely), I receive the same positive energy from everyone that I have interactions with. The staff are happy and eager to assist with anything that comes their way. As you walk through the lobby and the public areas, the guests are relaxed, content and look rejuvenated.
So, this is what I think really sets Stowe Mountain Lodge apart to have achieved the distinction of best Resort in the Northeast. From the General Manager to the room attendant, to the bell staff, to the waiter – regardless of their position, all have embraced the philosophy of caring for their guests as if they were welcoming them to their own home. It's this sense of responsibility and high service levels that create a positive impact on the groups and meetings hosted at Stowe Mountain Lodge.
As stated in the Condé Nast Traveler write-up, "The staff are very friendly and accommodating…A fabulous experience from start to finish."
Janet Walsh is a National Sales Manager at Stowe Mountain Lodge.